Public Grievance Redressal Mechanism

The Embassy of India, Ashgabat adheres to the Government of India’s Public Grievance Redressal Mechanism. Indian citizens abroad and stakeholders are encouraged to voice their grievances through the following channels:

How to Lodge a Grievance:

• Visit the official Centralized Public Grievance Redress and Monitoring System (CPGRAMS) portal: pgportal.gov.in.
• If the grievance relates to the Embassy’s consular or diplomatic services, citizens can email details directly to the Grievance Officer:
  📧 grievance.ashgabat@mea.gov.in

Escalation Procedure:

• The Embassy acknowledges the receipt of grievances within 7 working days and tries to resolve issues within 30 days.
• If resolution is delayed, applicants may escalate to:
  Grievance Redressal Officer (South Asia):
  📧 grievance-sas@mea.gov.in

This mechanism ensures accountability and transparency in the services provided by the Embassy. All responses are communicated via registered contact email/phone.